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posted by scubacuda
on Sunday January 11, @12:18PM
from the technology-plus-bureucracy dept.
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The Register: The Interactive Bureau (IAB) reports that despite the UK's effort to communicate with e-citizens, the usability of the UK government sites needs improvement. The Deputy Prime Minister's department failed to provide a general email enquiry point on its site, and departments such as The Inland Revenue, Customs & Excise, and Immigration & Nationality Directorate refused to answer a simple enquiry because they demanded "personal details and/or case numbers to be provided in order to generate a response". Said report author and research director Adrian Porter:"This seems to represent a backward step. While we appreciate the resource implications the advent of email must have had on the Government, surely this is a significant area where the Government can connect with the people, and the people can feel that the Government is listening to them."
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